All Systems Operational

About This Site

Welcome to system status page for R360 CLOUD Hosting for QuickBooks Remote Desktops. We will provide information here on system Maintenance, Upgrades and Performance as well as send email/txt notifications to subscribers when such incidents take place. Your an always come to our https://r360.com/chat for chat support between 7 AM EST - 8 PM PST.

R360 CLOUD HOSTING - QuickBooks Remote Desktops ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 Platform ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 - QuickBooks Online ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 - QuickBooks Desktop / Web Connector ? Operational
90 days ago
100.0 % uptime
Today
RECUR360PAY/Merchant Track ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 18, 2024

No incidents reported today.

Jun 17, 2024

No incidents reported.

Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 PDT
Update - Dear R360 Cloud Hosting Customers,

Reminder!

Tomorrow Saturday June 15th, 2024, we will need to update and reboot all servers starting at 9:00 PM PST / 12:00 AM EST in order to install Microsoft Windows Critical Updates that recently were released. The update window should take a total of 3-5 hours. Please make sure to exit QuickBooks and other applications by 9:00 PM PST / 12:00 AM EST and click Start>0-LogOff out of your server sessions. We will send a notification after the updates are complete for you to log back in.

If you have any issues post update, please come to our LiveChat https://r360.com/chat.

Best regards,

R360 Cloud Hosting Support

Jun 14, 12:07 PDT
Scheduled - Dear R360 Cloud Hosting Customers,

This coming Saturday June 15th, 2024, we will need to update and reboot all servers starting at 9:00 PM PST / 12:00 AM EST in order to install Microsoft Windows Critical Updates that recently were released. The update window should take a total of 3-5 hours. Please make sure to exit QuickBooks and other applications by 9:00 PM PST / 12:00 AM EST and click Start>0-LogOff out of your server sessions. We will send a notification after the updates are complete for you to log back in.

If you have any issues post update, please come to our LiveChat https://r360.com/chat.

Best regards,

R360 Cloud Hosting Support

Jun 12, 08:43 PDT
Jun 15, 2024
Jun 14, 2024
Resolved - This incident has been resolved.
Jun 14, 11:16 PDT
Update - WatchGuard has acknowledged the issue and has resolved it, Push notifications should be working, if not, please use OTP as you may be in an area that is still affected by the outage.

https://status.watchguard.com - Americas Region

2024-06-14 - GLOBAL - Firebox and AuthPoint Authentication Issues
Monitoring - The fix for the Firebox and AuthPoint Authentication issue has now been successfully implemented in the Asia-Pacific region, alongside the USA and Europe regions. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

Jun 14 2024, 18:06 UTC

Monitoring - The fix for the Firebox and AuthPoint Authentication issue has been implemented in the USA and Europe regions, while progress continues in the Asia-Pacific region. We continue monitoring to ensure system stability. We'll post our next update in 30min, if not sooner.

Jun 14 2024, 17:56 UTC

Identified - We are continuing to work on a fix for this issue. The impact was limited to customers using push authentication for Firebox, with other flows such as OTP unaffected. We'll post our next update in 30 minutes, if not sooner. Thanks for your patience.

Jun 14 2024, 17:24 UTC

Identified - We're working on issues related to Firebox and AuthPoint Authentication, and have identified the issue. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.

Jun 14 2024, 16:54 UTC

Jun 14, 11:15 PDT
Update - Update: We've rebooted our routers and Push notifications are still not working but OTP from your WatchGuard AuthPoint app should be. We are noticing that certain internet providers that our Router's are behind appear to be a potential cause of Push not working. We are still investigating.
Jun 14, 09:02 PDT
Update - We've narrowed down the issue to be Push notifications not working on our WatchGuard Routers. We will be rebooting our routers in 2 minutes to see if that fixes the Push error. When we reboot our routers, your Remote Desktops will be disconnected and you will have to then Re-Authenticate at https://r360.com and also our website. Sorry for this inconvenience. We'll provide further updates after the reboot.
Jun 14, 08:40 PDT
Investigating - There appears to be an Internet outage affecting WatchGuard AuthPoint Push Notifications. After you click Login on the https://r360.com website and go through the login process, instead of clicking Push to get a push notification sent to the WatchGuard App on your phone, click OTP. Then open your WatchGuard AuthPoint App on your phone and enter the 6 digit code you see there to authenticate on the website. You will have to do the same thing when logging into your Remote Desktop Server. We are monitoring this issue and will update when we know more. So use OTP for now. Please forward to all of your users. If it doesn't work the first time, please close your browser and try the OTP again and it should go through.
Jun 14, 08:10 PDT
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.

Jun 4, 2024
Resolved - Dear R360 Hosting Customers,

Issues with Live Chat application: Incident resolved

This incident has been resolved.

Components affected:
Operational Chat widget
Operational API
Operational Agent apps
Operational Support chat on https://r360.com/chat

If you are in need of assistance, please join our live chat - https://r360.com/chat and a tech can assist.

Thanks.

R360 Staff

Jun 4, 10:28 PDT
Monitoring - Hello R360 Customers,

Currently Live Chat is experiencing issues on their end this morning. This is causing chats on our website to not send our technician's alerts when users are coming to start a chat. We are currently monitoring the situation with Live Chat. In the meantime, please email Support@r360.com for any issues, we can email back or call to help resolve issue until Live Chat is stable. We will update this status alert once Live Chat is back online.

Thanks for your patience and being a customer of R360 Hosting

R360 Staff

Jun 4, 08:34 PDT