Identified - R360 Customers,

On Tuesday, July 9th, 2024, security researchers confirmed that the cdn.polyfill.io domain is injecting malicious code into more than 100,000 website that use it. This includes Intuit Merchant Services website. The polyfill.io website was used to host a service for adding JavaScript polyfills to sites, small bits of code that provide modern functionality in older browsers and ensure compatibility with a broader range of browsers. Our EPDR program which is installed on all our servers has deployed a blocking on any website using polyfills.io. So, on our servers if you have been getting site block alerts from Intuit Merchant services or any other site that uses polyfill.io. That is the reason why.

Protecting our users and servers is our top priority. We will not be able to whitelist these sites due to the attack affecting them. If you need to get to these sites, please use your local browser to access them. We apologize for any inconvenience at this time.

For more information, please follow this article below.
https://www.securityweek.com/polyfill-supply-chain-attack-hits-over-100k-websites/

Thanks,

R360 Cloud Hosting

Jul 10, 2024 - 12:18 PDT

About This Site

Welcome to system status page for R360 CLOUD Hosting for QuickBooks Remote Desktops. We will provide information here on system Maintenance, Upgrades and Performance as well as send email/txt notifications to subscribers when such incidents take place. Your an always come to our https://r360.com/chat for chat support between 7 AM EST - 8 PM PST.

R360 CLOUD HOSTING - QuickBooks Remote Desktops ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 Platform ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 - QuickBooks Online ? Operational
90 days ago
100.0 % uptime
Today
RECUR360 - QuickBooks Desktop / Web Connector ? Operational
90 days ago
100.0 % uptime
Today
RECUR360PAY/Merchant Track ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 16, 2024

No incidents reported today.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

Unresolved incident: Polyfill Supply Chain Attack Affecting Intuit Merchant Website and 100K More Sites.

Jul 9, 2024

No incidents reported.

Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 04:00 PDT
Scheduled - Dear R360 Cloud Hosting Customers,

In observance of the 4th of July Holiday, our general support will be limited from Monday 7/1/2024 at 4 AM PDT through Monday 7/8/2024 at 4 AM PDT. We will only be available for restrictive QB updates that also require server reboots. We will not be scheduling onboardings or general software upgrades that week. If you anticipate needing a password reset or will be getting a new mobile phone and therefore need your MFA reconfigured, please verify your access or come to our LiveChat at https://r360.com before to 6 PM PDT on Wednesday July 3rd, 2024, to make sure you have access.

On Thursday July 4th our support is closed.

Have a wonderful and safe Holiday

R360 Cloud Hosting Support

Jun 28, 09:41 PDT
Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 20:00 PDT
Scheduled - Dear R360 Cloud Hosting Customers,

We will be patching/upgrading our WatchGuard EPDR software on all servers starting at 8 PM PST / 11 PM EST until 3 AM PST/ 6 AM EST Saturday 7/6/2024 - Sunday 7/7/2024. During this time all servers sessions will be completely reset. Please make sure to click the Start Menu within your Remote Desktop Session and click 0-LogOff to completely sign out of your session prior to this maintenance period.

Jul 5, 06:33 PDT
Jul 6, 2024
Jul 5, 2024
Completed - The scheduled maintenance has been completed.
Jul 5, 22:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 22:00 PDT
Scheduled - We will be updating the firmware on our WatchGuard router's this evening at 10 PM PST / 1 AM EST. It will take around 30 minutes to complete. During this time all Remote Desktop Connections and AuthPoint logins will be disconnected. Once complete you can log back in and continue where you left off.
Jul 5, 06:23 PDT
Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.