R360 Hosting - Remote Desktop Login Fix
Incident Report for R360 CLOUD HOSTING | RECUR360.com
Resolved
Dear R360 Hosting Customers,

While the last two weeks we have seen some disconnected sessions. We believe we have narrowed the cause of the issue. If you find that after you authenticate that you are unable to log into the server. Please come to our live chat - https://r360.com/chat and a tech can check over your remote desktop settings to verify you are configured correctly.

You can also follow the KB links below and verify your shortcut for the server has all the correct settings. If you do not, you can reference the KB and make those changes to log in. If you are unsure on how to do that, you can come to our chat, and we can look it over.

Windows Users - https://learn.recur360.com/setup-shortcut-instructions-windows-pc/

Mac Users - https://learn.recur360.com/setup-shortcut-instructions-apple-macmacbook/

We very much appreciate all our customers patience.

Thank you.

R360 Hosting Staff
Posted Oct 01, 2024 - 12:50 PDT
This incident affected: R360 CLOUD HOSTING - QuickBooks Remote Desktops.
← Current Status Powered by Atlassian Statuspage