Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 25, 2024 - 15:00 PDT
Scheduled
Hello R360 Hosting Customers,
Now that WatchGuard has been stable, and we have monitored their progress for the last 2-days, along with hardening our network security to better protect user data. At 3pm PST / 5 PM CST we are going to turn back on our website authentication. What that means, as users have done in the past. You will go to https://r360.com and login into our website. We feel comfortable re-enabling this feature. We initially turned this feature off while WatchGuard was working on a solution so that users had the ability to log into our cloud servers. Now that it's fixed, we will resume our normal secure login process.
To recap our website authentication process. You will go to https://r360.com. Click on Login on the top right-hand corner. You will be prompted to put in a username and password. This is your R360 Cloud Hosting Username and Password. Once your credentials are placed, check the box to accept the terms below then login. You will then be prompted for a Push Notification. Click Push and accept that Push on the WatchGuard AuthPoint app installed on your mobile Device.
Below is a link to our YouTube page which has a video that explains the process using WatchGuard AuthPoint and logging into our website. Please watch the tutorial below if you need a refresher on this process. https://www.youtube.com/watch?v=y-qbZC9JA6Y&t=2s